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StatSupport is a data extraction and user support service for European statistics
Local points of contact With contact points in the UK, USA and Finland the English language service is orientated toward the business and research community. Statsupport has access to EU data and has been the successful operator of user support services for Eurostat, the European Statistics Office. The creation of StatSupport is in response to the need for a service which provides data extraction to analysts and handles queries on data which can otherwise consume valuable time. This is especially so when research deadlines feed decision-making.
How to join and use the service The user who wants to join StatSupport registers with the service by phone or email. The service is chargeable, based on expected needs and on the basis of quotation for regular services use. Extraction costs are as low as 30€/45$ and comes with the user support service membership for a year as an optional extra with the first data extraction then free of charge. Users can reach the service in normal operating hours by phone and email.
Delivery of data and verifying data Data is researched according to the user needs, extracted and delivered in the format suited the end task. Ongoing contact with the team at StatSupport ensures the data service meets the client needs. Where users have questions on data verification or methodologies employed in assembling the data, StatSupport takes up the matter with the authors of the data and reports back to the user. Key elements in this are the speed at which the service operates and the level of customer service applied to its delivery while being very competitively priced. See the statistical themes covered by the StatSupport service.
The service has contact points in the UK and the USA and can be reached on UK: +44 (0)203 2863930 (0900-1700) USA: +1 347 394 0203 (0800 - 1200) Northern Europe/Scandinavia: + 358 (0)9 8523947 (0900 -1700) email: help@statsupport.net website: www.statsupport.net
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